Kit arrived today…no wall box so unable to install. Red light means a connection issue. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Account - Cable. I could connect it in my house self install. Once a SIM card is inserted it operates like a mobile broadband router. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It's great to hear your wall socket concerns have now been addressed and resolved. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I have looked everywhere but can't seem to find one. . Thanks We're here to help. . Can someone please help me! Thank you, Tom. Any help much appreciated, could a mod please help? 0 Kudos Reply. First picture is telephone socket which is now not used. I can only find the TV socket. 8 KB. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Learn more. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. The other is marked TV, & this is used for TV & Broadband. This is designed to push over the existing screw connector the outlet has. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. on 18-05-2022 19:55. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 168. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. com. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 21-02-2023 19:59. Account - Mobile. Options. 0 Kudos. on 03-08-2020 18:05. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hi @Priscillia. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The best thing to do if. But I don’t see anything like that apart from satellite dish cable outside the window. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. I don't have a virgin media wall socket and this is stressing me out. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. My Virgin. . The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Forum. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Turn on and get connected. Tuning in. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. The Hub 3 has arrived but the broadband spli. Only an aerial cable (pictured below) connected to a box outside my flat. Networking and WiFi. Ultrafast Broadband. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. com. Or wait a day or two and a member of the Forum Team should. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. VM BB TV Landline. But I don't have a splitter or any 'Virgin media socket'. Manage Your Account. I’ve got. Step 2: Order your Sky Broadband service. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Check the phone is seated in the base unit correctly & powered ON. Or wait here a day or two for a VM Mod to pick this up. We have the quickstart pack but sadly cannot get broadband set up and working. . The top “capped” one is marked FM & has been disused since cable went digital. Just joined. Reply. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I don't work for Virgin Media. According to the address checker I can get FTTP. Stay safe. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Re: Wall socket. If you have more than one phone socket with separate handsets, you may need additional adapters. on 01-12-2022 11:22. Don't touch it. - 5156775. 3 5 comments Best Add a Comment LayerTough • 1 yr. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Socket. Browse Virgin Media Virgin Media Community. Options. Sorry to hear that your extension landlines are not currently working. The cable fits in the socket shown in the image attached. Call the Pre-installation and delivery team on 0800 052 1734. Chatter and natter. I can’t take it off by myself so I called 0800 953 9500. 3 minutes ago. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. The existing cables will be screw-on (11 mm spanner or pliers required). Stay safe online. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. on 12-10-2022 15:38. QuickStart, set up and connections. If however the socket itself has been removed you will need assistance. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Ultrafast Broadband. Yesterday I received a 'final demand for payment', stating that I owed some £32. 58 minutes ago. ReplyI am not currently a virgin media customer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But this is provided you already have an undamaged Virgin Media socket. Stay safe online. Socket should be on the underside. I'm here to share knowledge, I don't work for Virgin Media. #12. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. The package was delivered but there is no wall socket for me to plug into. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Thank you for the tel no. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi , Welcome to our Community Forums and thanks for your post. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. The problem is the Hub is in my Study and the - 4964746. Thanks for the reply. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have only got one rectangular shaped white socket (Shown. Account - Cable. Options. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I don't work for Virgin Media. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. i received an installation kit for my broadband but my property. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). The photos show 2 different VM broadband sockets and 1 unbranded phone socket. It blamed a “technical glitch” and has offered £90 for the. I am so sorry to hear that you seem to be missing a wall socket in the home. Is the socket broken? I can't see another photo like this one from searching. Manage Your Account. You’ll need an adapter to get your fibre landline service up and running. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge. on 08-02-2023 13:33. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. I'm a Very Insightful Person, I'm here to share knowledge. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. I don't have a Virgin wall socket. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. My Virgin Media App. However, I have not received any emails re. We would like to show you a description here but the site won’t allow us. Options. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Account - Mobile. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. . I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. I just got Virgin Media kit and read all information carefully and checked - 5200805. Dave. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Let us know if you'd like to go ahead with that. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Virgin Media don’t do any Fibre connections to inside the house. Surly there has been a connection previously otherwise we wouldn't have bee. his tuner has RDS but its not picking up any radio station names for some reason. Getting started & FAQ. You can also check for a loose cable as not all properties have a socket. Stream from Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. AnthonyRaw1986. Unplug the white. It is likely you will be waiting a few days. One of them was Telewest. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Broadband and TV deals. Virgin Media: TiVo® service. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. I don't have a Virgin wall socket. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Networking and WiFi. on 15-12-2022 08:14. Hi, I'm a new customer. Stay safe online. Unfortunately we don't use the Openreach master sockets as they are BT only. 3. Plug the cables into the Hub. Entertain me; Broadband Deals. I don't work for Virgin Media. Browse. Switched On Families. Even sitting in the room above the router, the WiFi was dreadful. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. - 5387031. . The block box on second picture is an amplifier for terrestrial TV. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It should be free of charge. Learn more. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Select the correct HDMI input for your box. Security. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Security matters. Account - Mobile. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 3: HDMI to your TV. Tudor. I have been given other details for the account such as the account number/area code and. Stay safe online. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Follow the instructions on screen to finish your setup. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. The new fibre phone line is designed to work with the same phones as the old copper line. Please help. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. . Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. 0 Kudos. Switch on your TV, then using your own TV remote press the Input, AV or Source button. those who. Hi @bingoman000. I have gone through several videos and found that there should be wall socket inside your home. A RJ45 connector to BT socket would not be the right connection unfortunately. The wall box may be branded with the logos of an old cable TV company (not VM). Sorry to hear that your extension landlines are not currently working. Sign in . Just joined. Plug into the Virgin Media wall socket. Learn more. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Can anyone - 5437858. Browse Virgin Media Virgin Media Community. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. When I proceeded to set up my Hub 3 I quickly realised that. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Wall Socket. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Browse Virgin Media Virgin Media Community. Due to the nature of our network, connectivity can vary from property to property. Security matters. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Options. But I. No, you can keep using the same phone you’ve always used. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. QuickStart, set up and connections. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. We would like to show you a description here but the site won’t allow us. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. There is a cable on the right of the box coming from the outside. Re: Self install issue. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. on 08-01-2023 20:46. But. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Ethernet is ideal & recommended, reliable wireless is fine. Security matters. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). For a wires-free alternative, you could use a cordless phone setup. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Networking and WiFi. Then. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I'm here to share knowledge, I don't work for Virgin Media. My Virgin Media App. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. You can also visit our page on how to book an engineer to learn more. The internal wall boxes are mostly oblong. Networking and WiFi. Turn on and start the hub. on 07-09-2022 19:28. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. No wall socket. I was never asked if I had a wall box. Manage Your Account. I've looked for an external box but cannot. Virgin offers self-install to properties that have recently had a service. Get the Hub ready by connecting the wires. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. . My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Stay safe online. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. RedTomato said: I removed my Virgin cable about a month ago. Tudor. If there are you can book an engineer online too. RachelG2. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Stay safe online. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Do I need an adaptor to make this work? - 5203754. How long will the QuickStart installation take me? WiFi Hub - 30 mins. But I have actually managed to get through to the technical team over chat. Virgin Media; My Virgin Media; Shop; Help;. Go to virginmedia. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Could someone let me know if this can be sorted? - 5306935. on 22-10-2022 20:58. Hello, I just moved in my new flat and I received the QuickStart installation package today. Stay safe online. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. 168. on 03-08-2020 18:05. 2) The current location of your Hub. Chatter and natter. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Solved: Hey, I've recently received my new broadband hub. 4. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Hi , Thank you for your post and welcome to our community forums. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Security matters. Therefore an engineer came out again, this time to install a socket within the property (. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Customer since 1993. I have signed up as a new user for Virgin Fibre. My hub is up stairs in the - 5199721. I'm a Very Insightful Person, I'm here to share knowledge. kkd1. Very Insightful. Some of the cables hanging out the wall were cut off after the house improvements. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. I'm here to share knowledge, I don't work for Virgin Media. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Sorry to hear that you're having issues with your installation at this time. The problem is t. If it is a loose cable only, you will need one of these to connect the Quickstart cable. - 5250024 You can also check for a loose cable as not all properties have a socket. Turn on and get connected. We've taken the front of the box off and inside there is an isolator but nothing else. Stream from Virgin Media.